Refund policy

Returns & Refunds Policy

Our First-Order Guarantee

Try HIT once, on us. If your first order isn't for you, email
info@hitbotanicals.com within 30 days of delivery with your order number
and we'll refund what you paid for the product.

Keep what's left — there's nothing to send back. Because our products are
consumable, we cannot accept returned items once they have left our
facility, so a refund under this guarantee does not require a return.

This guarantee covers one order per customer, and applies to your first
purchase only. It does not apply to free or promotional product, including
giveaway and sample orders. Shipping charges are not refunded.

After Your First Order

Beyond the first-order guarantee, HIT products are consumable goods.
We do not accept returns or issue refunds on later orders, except for
damaged or incorrect items as described below.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged,
defective, or incorrect, contact us within 7 days of delivery at
info@hitbotanicals.com with your order number and photos of the issue.

We will evaluate the situation and, if approved, provide a replacement or
refund at our discretion. This applies to every order, not just your first.

Non-Returnable Items

Except under the first-order guarantee above, all products sold on our
website are non-returnable, including but not limited to:

* Consumable goods
* Opened or unopened products
* Sale items
* Gift cards

Refunds

Approved refunds are processed to the original payment method within 10
business days. Please note that it may take additional time for your bank
or credit card company to post the refund.

Questions?

If you have any questions regarding your order, please contact us at
info@hitbotanicals.com. We're here to help.