Shipping policy

Shipping Policy

All orders are shipped from our facility in Kansas City, Missouri, USA by
HIT Botanicals LLC.

Order processing
Orders are processed on business days (Monday through Friday, excluding U.S.
public holidays). Most orders leave our facility within 1–2 business days of
being placed. Orders placed on a weekend or holiday begin processing the next
business day.

You will receive an email confirmation when your order is placed, and a second
email with tracking information once it ships.

Domestic shipping (United States)
We offer Standard and Express shipping within the United States. Rates and
available methods are calculated and displayed at checkout based on your
delivery address. Delivery estimates shown at checkout are provided by the
carrier and are not guaranteed.

International shipping
We ship to a limited list of countries, which is shown at checkout. If your
country does not appear at checkout, we are not able to ship to you at this
time.

For international orders, you are the importer of record. Any customs duties,
import taxes, VAT, brokerage fees or other charges levied by the destination
country are your responsibility and are not included in the price you pay us.
These are collected by the carrier or the customs authority, not by
HIT Botanicals LLC.

Dietary supplement import rules vary by country. It is your responsibility to
confirm that this product may lawfully be imported into your country before
ordering. We cannot refund orders seized, refused or destroyed by customs.

Tracking
A tracking number is emailed to you when your order ships. Please allow up to
24 hours after shipment for tracking to begin updating with the carrier.

Incorrect or undeliverable addresses
Please double-check your shipping address at checkout. We are not responsible
for orders delivered to an address that was entered incorrectly. If a package
is returned to us as undeliverable, we will contact you to arrange reshipment;
additional shipping charges may apply.

Lost, delayed or damaged shipments
Once a package is handed to the carrier, transit times are outside our control
and we are not responsible for carrier delays. If your order arrives damaged,
defective or incorrect, contact us within 7 days of delivery with your order
number and photos of the issue and we will make it right. See our Refund Policy
for full details.

Questions
HIT Botanicals LLC
1449 N Topping Ave, Kansas City, MO 64120, USA
Phone: (816) 837-5933
Email: general@hitenergy.net